Getting Started
Help / Getting Started
What is Elektra Go?
Elektra Go is an app for your smartphone that allows you to safely send money from the United States to Mexico and 15 other Latin American countries. For your recipient’s convenience, you can choose between cash pickup, direct bank deposit, or transfers to the Banco Azteca app and wallet services in the participating countries.
How do I sign up?
- It’s easy! Just download the app and get started in 3 simple steps: enter your email and mobile number (from the U.S., Mexico, Honduras, or Guatemala)
- Verify your identity with a code we’ll send to your email (we recommend checking both your inbox and spam folder).
- Enter your full name, date of birth, and address.
Can I explore the app without creating an account?
Yes! New users can explore the app’s features before signing up to see how the app works.

Do you need additional support?
Open a support ticket from your app.


Login from your profile
to the “Help” menu and select the option “Open a support ticket”.


Follow the indications.
Select the appropriate options
and provide as much detail
as possible.


Send us a screenshot
showing the problem you are experiencing.