Money Transfers
Help / Money Transfers
How do I send money?
From the app’s home screen, select the destination country and the amount you want to send. Tap Send, then add a new recipient or choose one from your saved list. Pick the delivery method, the state and institution where the money will be received, and pay with a debit card, your Elektra Go Prepaid Mastercard, or Google Pay/Apple Pay.
How much money can I send?
You can send between $30 USD and $1,000 USD per transaction. You may complete up to 7 transactions per day, with a maximum of $4,999 USD per week/month.
What are the delivery options?
For your recipient’s convenience, you can choose from:
- Cash pickup at Elektra, Banco Azteca, and other participating locations
- Direct bank deposit (requires CLABE or account number)
- Banco Azteca app
- Participating wallet apps in Latin America
Where can my beneficiary pick up the money in cash?
They can pick it at over 400 partner locations and more than 90,000 cash pickup points, including: Elektra, Banco Azteca, Banorte, Bodega Aurrera, BanCoppel, Farmacias del Ahorro, OXXO, Telecomm - Finabien, Waldos, Walmart, Caja Popular Mexicana, among others.
What does my beneficiary need to pick up the money?
Your beneficiary must have the Transaction Number handy (you’ll receive it once the transaction is completed, and you’ll need to share it with them) along with their official ID, which must match exactly the name you entered when sending the money.
Note: If the name doesn’t match, please call us at 888-534-6229, Option 2, so we can help you correct it.
Do you need additional support?
Open a support ticket from your app.
Login from your profile
to the “Help” menu and select the option “Open a support ticket”.
Follow the indications.
Select the appropriate options
and provide as much detail
as possible.
Send us a screenshot
showing the problem you are experiencing.
