Payment Methods
Help / Payment Methods
How can I pay for a money transfer?
You can use any Visa or Mastercard debit card issued in the U.S. You can also use your Elektra Go Prepaid Mastercard to pay for your money transfer. Prepaid cards, credit cards, and ACH transfers are not accepted.
Can I save my card for future transfers?
Yes. You can securely save the debit cards you use to pay for your money transfers. The app lets you add up to 2 cards per week and 5 per month.

Do you need additional support?
Open a support ticket from your app.


Login from your profile
to the “Help” menu and select the option “Open a support ticket”.


Follow the indications.
Select the appropriate options
and provide as much detail
as possible.


Send us a screenshot
showing the problem you are experiencing.